Licensing
CrossTower values its customers and strives to provide a products and services with the protections and controls of a regulated entity. CrossTower’s licensing department is committed to securing appropriate regulatory approvals in all applicable jurisdictions.
CrossTower Inc. NMLS # 1979754
In addition to a FinCEN Money Service Business license, we have obtained licenses in the following states.
| State | License Name & Number (If Issued) | State Agency |
| Alaska | Alaska Money Transmitter License AKMT-014603 | Department of Commerce, Community and Economic Development Division of Banking & Securities 550 West 7th, Suite 1850 Anchorage, Alaska 99501 |
| Arizona | Arizona Money Transmitter License 1017263 | Arizona Department of Financial Institutions 2910 N. 44th Street, Suite 310 Phoenix, AZ 85018 |
| Connecticut | Connecticut Money Transmitter License MT-1979754 | Connecticut Department of Banking 260 Constitution Plaza Hartford, CT 06103-1800 |
| Georgia | Georgia Seller of Payment Instruments License 1979754 | Georgia Department of Banking and Finance Money Services Businesses 2990 Brandywine Road, Suite 200 Atlanta, GA 30341-5565 |
| Illinois | Illinois Money Transmitter License MT.0000416 | Illinois Department of Financial and Professional Regulation 320 West Washington Street Springfield, IL 62786 |
| Iowa | Iowa Money Services License 2020-0171 | State of Iowa Division of Banking 200 E. Grand Avenue, Suite 300 Des Moines, IA 50309 |
| Maryland | Maryland Money Transmitter License 1979754 | Maryland Commissioner of Financial Regulation 500 North Calvert Street, Suite 402 Baltimore, Maryland 21202 |
| Michigan | Michigan Money Transmitter License MT0023531 | Michigan Department of Insurance and Financial Services 530 W Allegan St #7 Lansing, MI 48933 |
| North Carolina | North Carolina Money Transmitter License | North Carolina Commissioner of Banks 316 W. Edenton Street Raleigh, NC 27603 |
| North Dakota | North Dakota Money Transmitter License MT103795 | North Dakota Department of Financial Institutions 2000 Schafer Street, Suite G Bismark, ND 58501 |
| Oklahoma | Oklahoma DOB Money Transmission License | Oklahoma Department of Banking 2900 North Lincoln Boulevard Oklahoma City, OK 73105 |
| Oregon | Oregon Money Transmitter License 1979754 | Oregon Department of Consumer and Business Services Division of Finance and Corporate Securities PO Box 14480, 350 Winter St., NE, Suite 410 Salem, Oregon 97309-0405 |
| South Dakota | South Dakota Money Transmitter License MT.2223 | South Dakota Department of Labor and Regulation Division of Banking 1601 N. Harrison Avenue, Suite 1 Pierre, South Dakota 57501 |
| Vermont | Vermont Money Transmitter 100-207 | Vermont Department of Financial Regulation 89 Main Street Montpelier, VT 05620 |
| Washington | Washington Money Transmitter (includes Currency Exchange) 550-MT-125244 | State of Washington – Department of Financial Institutions Division of Consumer Services 150 Israel Road, S.W. Tumwater, WA 98501 |
CrossTower Inc. (US) is continuously expanding its licensure in the United States. Please check back soon to see if your state has been approved! If you have already registered on our platform and agreed to communications, we will contact you when your state is available!
Alaska
Please note that this license does not cover the transmission of virtual currency.
For Alaska Residents Only:
If your issue is unresolved by CrossTower Inc. at (877) 734-0863, please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf
Submit formal complaint form with supporting documents:
Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807
If you are an Alaska resident with questions regarding formal complaints, please email us at [email protected] or call Nine Zero Seven Four Six Five Two Five Two One
Illinois
Illinois residents may contact the Illinois Department of Financial Institutions, Consumer Credit Section with any unresolved questions or complaints about CrossTower Inc.
Maryland
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding CrossTower Inc., (Transmitter License 1979754 and NMLS ID: 1979754 ) by contacting the Commissioner’s office at: 500 North Calvert Street, Suite 402, Baltimore, Maryland 21202, or (888) 784-0136. Additional information about CrossTower Inc., may be obtained at www.nmlsconsumeraccess.org.
Washington
If you have a complaint, first contact the consumer assistance division of https://support.crosstower.com/hc/en-us, and if you still have an unresolved complaint regarding the company’s money transmission activity, please contact the Washington State Department of Financial Institutions, Division of Consumer Services using one of the following methods:
File a complaint online, mail or fax: https://dfi.wa.gov/consumers/loan-complaints
Call us: 1-877-RING DFI (1-877-746-4334)
Email us: [email protected]